ABSB Call Centre Hours of Work
Sisters, Brothers and Friends,
Call Centres
ABSB Call Centre Hours of Work
Sisters, Brothers and Friends,
ABSB Contact Centre Hours of Work Matrix for the year 2024
Hello Sisters, Brothers and Friends,
For a number of years, the Union of Taxation Employees (UTE) has engaged in consultation with the Canada Revenue Agency (CRA) with respect to extended hours of service in the CRA’s Assessment, Benefit and Services Branch (ABSB) Contact Centres during the income tax filing season. These extended hours of service were initially introduced by the CRA to meet the needs of Canadian taxpayers, both individuals and businesses, to assist them in the filing of their income tax returns and such other ancillary matters.
Agreement regarding the late implementation of Clause 60.01
Dear Brothers, Sisters and Friends,
Collective Agreement Articles
Union News - December 2023
In this edition of Union News, we are going to discuss several articles contained within the collective agreement. This includes the most recent changes to our collective agreement along with changes in place because of negotiations during the past few rounds of collective bargaining.
Contact Centre Committee Meeting
| DATE: July 3, 2024 | TIME: 1pm-4pm | |
| BRANCH: ABSB and CVB | UNION: UTE | |
| LOCATION/FORMAT: Hybrid - In-person (395 Terminal Ave - Room 8005 8th floor, Ottawa) and virtual (MS Teams) | ||
|
MANAGEMENT ATTENDEES: | ||
Contact Centre Committee Meeting
DATE: February 6, 2024 TIME: 1pm-4pm
BRANCH: ABSB and CVB UNION: UTE
LOCATION/FORMAT: Hybrid - In-person (395 Terminal Ave - Room 8005 8th floor, Ottawa) and virtual (MS Teams)
Contact Centre Committee Meeting
MEETING REPORT
FOR INTERNAL USE ONLY
DATE: November 1st, 2023 TIME: 1pm-4pm
BRANCH: ABSB and CVB UNION: UTE
LOCATION/FORMAT: Hybrid – Montréal TSO – 305 René-Lévesque, Montréal, Qc, (Sunshine Room 607-5, 6th floor) and Microsoft Teams
CRA Call Centre Members – Hours of Work
Hello Sisters, Brothers and Friends,