Hours of Work - CRA Contact Centres
Sisters, Brothers and Friends,
Call Centres
Important Information for Call Centre Members
Union News - September 2021
Off Phone Time
During the last round of collective bargaining, your Union, the Union of Taxation Employees (UTE), was successful in negotiating a provision to assist Call Centre members in enjoying a reprieve from the continuous engagement of responding to enquiries and requests for assistance from taxpayers. The following clause was agreed to during bargaining by the UTE and the employer (the CRA):
Interpretation and Implementation of new Clause 60.01 of the Collective Agreement
Sisters and Brothers,
You may have received by now or been made aware of a message that was sent by the employer to its Call Centre managers concerning the implementation of the newly negotiated clause 60.01 of the collective agreement that reads as follows:
60.01 Employees working in call centres shall be provided five (5) consecutive minutes not on a call for each hour not interrupted by a regular break or meal period.
Minutes of the Call Centre Committee Meeting
Contact Centre Committee Meeting
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DATE: March 2nd, 2023 |
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TIME: 9:30am – 11am |
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BRANCH: ABSB |
UNION: UTE |
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LOCATION/FORMAT: MS team meeting |
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MANAGEMENT ATTENDEES: | ||
Minutes of the Call Centre Committee Meeting
On March 2, 2023, the Call Centre Committee was called to a meeting with the employer to discuss their most recent AWS innovation, more familiarly, Amazon Connect.
We were informed of the intended implementation, and received a demonstration of the Amazon online chat feature that will be located on the Canada.ca website and that will allow taxpayers access to customer support with live agents.
Minutes of the Call Centre Committee Meeting
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DATE: January 24, 2023 BRANCH: ABSB and CVB |
TIME: 1pm-4pm UNION: UTE |
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LOCATION/FORMAT: Hybrid – In person 395 Terminal Ave, Room 5-27 |
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MANAGEMENT ATTENDEES: | ||
Minutes of the Technological Change Sub-Committee Meeting
of the National Union-Management Consultation Committee with the Union of Taxation Employees and
the Canada Revenue Agency
June 22, 2023
1:30 pm – 4:30 pm
Participants
Management
- Gillian Pranke
- Adnan Khan
- Kira Sherry
- Denis Skinner
- Jean-Claude Azar
- Kathleen Butler
- Sujata Verma
- Allen Pink
- Sophie Galarneau
- Michael Allen
- Katherine Masse
- Tracey Allen
- Geoff Trueman
Minutes of the Technological Change Sub-Committee Meeting
BETWEEN THE CANADA REVENUE AGENCY AND THE UNION OF TAXATION EMPLOYEES
PARTICIPANTS
Management Union
Non-renewal of term members - CRA Contact Centres
Hello Sisters, Brothers and Friends,
Over the past few weeks, the Canada Revenue Agency (CRA) and the Union of Taxation Employees (UTE) National Office have held discussions regarding upcoming changes to work schedules at the CRA Contact Centres. According to the employer, these changes will enable it to meet call demand by redistributing its network's capacity. These meetings were convened in accordance with the collective agreement, and at the invitation of the CRA, to discuss a proposed new schedule concerning the Hours of Work for its Contact Centres.
Our New Collective Agreement
Union News December 2020
On November 13, 2020, the recently ratified collective agreement was signed by the members of the Union of Taxation Employees’ bargaining team along with members of the Canada Revenue Agency’s bargaining team. Effective on that date all provisions contained in the newly negotiated contract came into effect.