Union News - December 2022
During the last round of bargaining, your union negotiated a five (5) minute off-phone period for each full hour that you are working. This improvement to the working conditions of our Call Centre members was a hard-fought benefit achieved through focussed negotiations and several meetings with the employer.
At a recent Call Centre meeting, it was disclosed by the employer that the use of article 60.01 (off-phone status) is only being utilized by our members about 60% of the time.
We have heard from many of our members in Call Centres that they were suffering from symptoms of fatigue and stress, amongst other things, from having to respond to voluminous calls from taxpayers without sufficient rest time from the phones. It is imperative for your mental health, stress, and fatigue that you avail yourself of this 5 minute off-phone period.
This union is constantly striving to improve benefits for our Call Centre members, and we encourage our members to avail themselves of this right contained in the collective agreement.
Eddy Aristil
Chair, Call Centre Committee