Contact Centre Committee Meeting
| DATE: July 3, 2024 | TIME: 1pm-4pm | |
| BRANCH: ABSB and CVB | UNION: UTE | |
| LOCATION/FORMAT: Hybrid - In-person (395 Terminal Ave - Room 8005 8th floor, Ottawa) and virtual (MS Teams) | ||
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MANAGEMENT ATTENDEES: | ||
Artificial Intelligence
Report of the Technological Change Committee
David Lanthier
The committee had a virtual meeting on May 6th, 2024. At that meeting we were updated on current tech change processes in Assessment Benefit and Service Branch (robotic process/ T1 modernization/ addition of First-Time Home savings). UTE reps asked for update on CAS replacement system. Was informed that they have a couple of options, but nothing confirmed yet.