Member update: service standards and workload concerns
UTE continues to monitor concerns related to service standards and workload pressures that may affect members and the quality of services provided to the public.
Members have raised concerns about rising workloads, unclear processes and inconsistent training. UTE is concerned by this situation and continues to raise the importance of proper staffing, clear guidance and practical training to reduce outstanding workload inventory.
UTE has raised these concerns with the employer and will continue to request concrete answers. Members will be informed of confirmed developments as they become available.
For more details, please consult the attached briefing note and the information available from the organization concerned.
Key areas to monitor
| Area | Potential impact |
|---|---|
| Workload | Pressure on members and service quality |
| Training | Inconsistent application of procedures |
| Staffing | Difficulty reducing outstanding workload |
Download the briefing note on service standards
Consult service standards information
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