Contact Centre Committee Meeting
| DATE: July 3, 2024 | TIME: 1pm-4pm | |
| BRANCH: ABSB and CVB | UNION: UTE | |
| LOCATION/FORMAT: Hybrid - In-person (395 Terminal Ave - Room 8005 8th floor, Ottawa) and virtual (MS Teams) | ||
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MANAGEMENT ATTENDEES: | ||
Hours of Work
Contact Centre Committee Meeting
DATE: February 6, 2024 TIME: 1pm-4pm
BRANCH: ABSB and CVB UNION: UTE
LOCATION/FORMAT: Hybrid - In-person (395 Terminal Ave - Room 8005 8th floor, Ottawa) and virtual (MS Teams)
CRA Call Centre Members – Hours of Work
Hello Sisters, Brothers and Friends,
Hours of Work - CRA Contact Centres
Sisters, Brothers and Friends,
Late Hour Premiums, Shift Premiums and Overtime
Union News October 2018
The National Office has been receiving numerous questions from the membership regarding the above benefits. Hopefully the information below will clarify the issues.
Non-renewal of term members - CRA Contact Centres
Hello Sisters, Brothers and Friends,
Over the past few weeks, the Canada Revenue Agency (CRA) and the Union of Taxation Employees (UTE) National Office have held discussions regarding upcoming changes to work schedules at the CRA Contact Centres. According to the employer, these changes will enable it to meet call demand by redistributing its network's capacity. These meetings were convened in accordance with the collective agreement, and at the invitation of the CRA, to discuss a proposed new schedule concerning the Hours of Work for its Contact Centres.