Call Centre Committee
Report of the Call Centre Committee
April 2022
Eddy Aristil
National Call Centre Committee met on February 22, 2022
The following items were discussed with the agency:
- Pilot project on introducing online chat
- Update on the application of sections 60.01 and 60.02
- Ratio of permanent vs contract employees
- Plan for implementing the joint union-management committee’s recommendations about call centres
Respectfully submitted,
Eddy Aristil
Committee Chair
Subjects